Terms & Conditions

Translation Terms
Scholaro Premium Terms (for students)
Scholaro Premium Terms (for institutions)
Verification Terms
FERPA Compliance
Website & Database Terms

Credential Evaluation Terms

Fees and Payment

As consideration for the services you purchased, you agree to pay Scholaro, Inc. the applicable service(s) fees set forth on our Website at the time of your selection, or, if applicable, upon receipt of your invoice from Scholaro. All fees are due immediately and are non-refundable, except as otherwise expressly noted, as required by applicable law, or as such fees are billed by Scholaro under an invoice to a Customer that expressly permits payment for Services by a Customer within thirty (30) days after placing an order.

Documents

Scholaro reserves the right to decline or cease processing user documents at its discretion. Scholaro may also choose to remove user documents from selected services for any reason. Translated documents may be subject to rejection unless provided by a professional translator, an American Translators Association (ATA) certified translator, or a translation agency recognized by Scholaro.

Altered or Forged Academic Credentials

An evaluation will not be prepared and fees will not be refunded in the event Scholaro determines that any documents submitted for evaluation process are inauthentic and/or have in any way been altered, tampered or forged. The institution or agency for which the evaluation is intended, U.S. government agencies, and other evaluation services and academic institutions may be notified.

Equivalency Recommendations & Guarantees

The U.S. educational equivalencies recommended in Scholaro evaluation reports are in accordance with established guidelines and represent the considered judgments of qualified evaluators. Evaluation policies are subject to change based on ongoing research in comparative education. Scholaro evaluation reports are advisory and not binding on any institution, agency, or third party. Scholaro does not guarantee that an applicant, agency, or any third party will agree with its educational equivalency recommendations.

Evaluation Results

Scholaro will not release the results of an evaluation on the telephone or by fax to the applicant. The fee for the evaluation includes an e-copy downloadable on our website. Hard copies and extra copies can be ordered for an additional amount either with the evaluation or up to the period determined by Scholaro after the evaluation is completed.

Delivery

Delivery times are only estimates and not a guarantee. Actual delivery time may vary. We have no control over USPS, FedEx, or customs delays. FedEx provides a money-back guaranteed delivery barring customs delays and delays due to inclement weather. This guarantee is also suspended during some holidays.

Business Days

The term business day means Monday through Friday, excepting recognized public holidays.

Evaluation Review

Once an evaluation has been completed, any questions regarding the evaluation report must be submitted in writing to Scholaro within the first two months of the completion date. Requests for review of the evaluation or questions concerning the evaluation submitted after two months of the date the evaluation was completed will be subject to a review fee determined by Scholaro.

Re-Activation and Abandoned Orders

Applicants are contacted via email in the event additional documentation or information is required to process the order. If an applicant fails to respond or provide the required information after two email attempts within 90 days, Scholaro will contact the applicant one final time (three total) via email and also upload a notice to the account informing the applicant that the application will be marked as ‘Abandoned’.

If the applicant does not contact Scholaro within the allotted 90 days, Scholaro reserves the right to update the status of the application to 'Abandoned'. After 90 days, an application may be re-activated for a $50.00 re-activation fee.

Evaluation Expiration

Evaluation Reports issued by Scholaro do not have an expiration date and Extra Copies may be requested at any time following the completion of an evaluation order. Extra Copies requested after two years may be subject to a $50 re-evaluation fee to comply with current evaluation policies.

Re-Evaluations

Re-evaluations of credentials not submitted with the original application request are treated as new evaluations and a second payment of the evaluation report is required. Requests to change a report type (e.g. General evaluation to a Course-by-Course evaluation or vice-versa), once an evaluation has been completed, requires a new fee determined by Scholaro up to the fee of a new evaluation.

Refunds

You can request a refund within 24 hours of placing your order not including same and next day rush orders. Fees are non-refundable 24 hours after an order for credential evaluation has been submitted.

Insufficient Documentation

It is the responsibility of the applicant to submit all required, original documents to Scholaro. Scholaro will contact the applicant or the agent representing the applicant if additional information, documents, or fees are needed to prepare the evaluation. This may take an additional 5-10 business days and delay the evaluation process. The evaluation will not be processed until all documentation has been received.

Unaccredited Institution Report

Scholaro only evaluates credentials issued by institutions which have regional academic accreditation at the time the program of study was completed. Should an applicant submit documentation issued by an unaccredited institution, Scholaro will release an Unaccredited Institution Report. Scholaro will retain a fee in the amount of the price of a General evaluation prepared by our agency and issue a refund to the account for any remaining balance evaluation fee balance.

Verification of Educational Credentials

Scholaro reserves the right to verify documents submitted for evaluation with issuing institution(s). This includes the use of electronic verification resources and digital applications as designated by the issuing institution.

Acceptance

Scholaro, Inc., is an Endorsed Member of AICE, the Association of International Credential Evaluators, Inc.® and is approved by the Illinois State Board of Education; our evaluations are usually accepted by USCIS, U.S. employers, and many universities in the United States and abroad. Scholaro does not guarantee acceptance, and it is the responsibility of the applicant to find out if an evaluation from a specific agency or from a list of approved agencies is required.

Limitation of Liability

IN ALL CIRCUMSTANCES Scholaro, INC.'S MAXIMUM LIABILITY IS LIMITED TO THE LISTED FEES OF THE SERVICES OFFERED. Scholaro SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE SERVICES IT OFFERS WHICH EXCEEDS THIS LIABILITY LIMIT. Scholaro SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT Scholaro HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

Legal Fees

You hereto agree that the non-prevailing party in any dispute, claim, action or proceeding between the parties hereto arising out of or relating to these Terms and Conditions or any provision thereof (a "Dispute"), shall reimburse the prevailing party for reasonable attorney's fees and expenses incurred by the prevailing party in connection with such Dispute.

Governing Law

In the event of any disputes with Scholaro, Inc., such disputes shall be governed by Illinois law and shall be subject to the jurisdiction of the Cook County Courts.